Mobijet ADMIN – Manage & Monitor Agents, Customer & Payments | Android & iOS Flutter app – ShareWordPress.Net

Description

Mobijet ADMIN – Manage & Monitor Agents, Customer & Payments | Android & iOS Flutter app

Mobijet Admin is used to Manage & monitor Mobijet Agent, Clients & Customer Support Tickets. It has variety of useful monitoring features. It offers Admin, a set of tools for Monitoring agents, customer and their chats.

ADMIN APP FEATURES LIST

Secure Admin Login

? Login from Admin
? Email/Password Login for Admin
? Set Security PIN
? Multi-Device Login

Dashboard Stastics

? Agents, Customers, Departments, Tickets, Groups, Agent Chats Count
? View Current Second Admin
? Statistics
? View Agents & Customers who are online
? Recent Support Tickets
? Recent Agent¡¯s Group Chat
? Recent Individual Chat
? View Reports/Complains by Users
? Recently Joined Customers & Agents
? Activity history & Alerts button

All Customers

? View All Customers
? Add Customers Manually (with Email/password OR Phone)
? For manually added customers with Email Id. Ask them to use the FORGET PASSWAORD option at the Login Page
? Search Customers by Name, User ID, Firebase UID, Phone, Email
? Sort by Approved, Blocked, Pending, Online Customers
? View Customer Profile
? View Account Current Status
? Approve / Block Customer (with message)
? View Account alert message
? View/Edit Customer¡¯s Name, Phone, Email, Photo
? Customer Ticket Counts
? View Customer Ticket List
? View Customer Device Information
? View Lastseen, Joined on, Account created by, Firebase UID
? View Current Login Status
? View Notification Delivery Status
? Force Logout (Customer Will be logout from thier device)
? View Customer Notification
? View Android, iOS visit counts
? Call / Email Redirect Button

All Agents

? View All Agents
? Add Agents Manually (with Email/password OR Phone)
? For manually added agents with Email Id. Ask them to use the FORGET PASSWAORD option at the Login Page
? Search Agents by Name, User ID, Firebase UID, Phone, Email
? Sort by Approved, Blocked, Pending, Online Agents
? View Agent Profile
? View Account Current Status
? Approve / Block Agent (with message)
? View Account alert message
? View/Edit Agent¡¯s Name, Phone, Email, Photo
? Agent Ticket Counts
? View Agent Ticket List
? View Agent Device Information
? View Lastseen, Joined on, Account created by, Firebase UID
? View Current Login Status
? View Notification Delivery Status
? Force Logout (Agent Will be logout from thier device)
? View Agent Notification
? View Android, iOS visit counts
? Call / Email Redirect Button
? All activities & change alerts will be sent to Admin

Assign Second Admin

? Assign an AGENT as SECOND ADMIN who can use the User App to Manage & Monitor with Special Roles Assigned.
? Assign / Change Second Admin anytime
? Agent will be notified automatically
? All activities & change alerts will be sent to Admin

DEPARTMENT MODE Settings

? Enable ¡°Department based contents¡± to Activate DEPARTMENT MODE or else it will be GLOBAL MODE.
? Setup Departments (Agents, Customers, Support Tickets etc. will be limited to their departments)
? View All Departments
? View Each Department Profile
? Edit Department Description
? Enable / Disable Department
? View Department Status
? Create /Edit / Delete Department
? Set / Remove Department Logo
? Add Agents to Departments (Dept. Manager & agents will be automatically assigned to any Support Ticket created in this Department)
? Assign/ Remove an agent as DEPARTMENT MANAGER
? Remove Agents from Department
? Department Statistics
? View Department Activity Histoy
? View Department Last edited, Last edited on, Created by, Created on
? View Department Support Tickets
? All activities & change alerts will be sent to Admin
Please Note : (Assigned DEPARTMENT MANAGER will manage this department from the User App > Departments)
Please Note : (Disabled departments will not ve visible to Agents & Customer at ¡°Select Department Page¡± while creating a new support ticket)

GLOBAL MODE Settings

? Agents & Customer will be organized without any zones/departments
? Set DEFAULT AGENTS (These agents will be automatically assigned to every new Support Ticket assigned by Customer )
? Add / Remove agents manually to this list
? Enable / Disable Auto-add new Agents feature (Agents will be automatically added to this list when they register a new account)
? Second Admin Can Also set/ modify these DEFAULT AGENTS list.

Customer Support Ticket

? Monitor All Support Tickets
? Search Ticket by Ticket ID
? View Ticket Chat Room
? Read Agents & Customer Messages in realtime
? View Agents & Customer Call History
? View All events happened in this Support Ticket
? View if Agent / Customer is Online
? Read Agent¡¯s SECRET CHAT messages
? Change Ticket Status (Re-open / Close / Mark Attention / others)
? Change Ticket Department
? View Ticket Details- Customer, Calling Agent, Created by , Created on etc.
? View All Agents assigned in Ticket (Tap on Agent to View Profile)
? Read Deleted Messages by Agents & Customers
? Delete Messages (for Agents and customer)
? Mention Delete reason for each Message (visible to sender only)
? Delete Support Ticket OR set auto-delete after XX days
? Set if Agent Can Call Customer in ticket
? See Rating & Feedback given by Customer in Ticket Detail page
? Track Ticket Activities
? Complete Monitoring Support Chat

Agent¡¯s Individual Chats

? Monitor Agent¡¯s Individual Chats
? View Chat Room
? Read All Messages in realtime
? View Agents Call History
? View if Agents are Online
? Read Deleted Messages by Agents
? See if the deleted message is actually seen by peer
? Delete Messages (for Agents ¨C with reason)
? Delete the Complete Chatroom OR set for auto delete after XX days
? Complete Monitoring Agent Chat

Agent¡¯s Group Chats

? Monitor Agent¡¯s Group Chats
? Multiple Agents in each Group created by Agent
? Read All Messages in realtime
? View Agents List added in Group
? Read Deleted Messages by Agents
? Delete Messages (for Agents ¨C with reason)
? Delete the Complete Chatroom OR set for auto delete after XX days
? Complete Monitoring Agents Group Chat

Role Manager

? Admin can Assign Agents Roles
? User App Inteface will dynamically change based on the Roles assigned to Agent, Customer
? Assign the following Roles to –
Second Admin, Dept. manager, Agent, Customer :